Shopping Questions

Frequently Asked Questions

Shipping & Shopping Related

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What is the best way to contact you?
You can contact Soul Story Skincare by phone at email at  or Facebook Messenger at Soul Story Seoul or Vietnam Facebook at Soul Story VN.

​We will respond to your message within 24 hours. We will respond to your message within 24 hours.


Where can I purchase Soul Story Skincare products in Thailand?

There is a number of places online and offline where you can shop for our cosmetic products:


  • Soul Story Facebook: Soul Story Seoul

  • Soul Story in Vietnam Facebook: Soul Story VN

  • Lazada Thailand:

  • Eve and Boy

  • The Giving Town on Rama 4

  • Grab and Green in Interchange Tower at MRT Sukhumvit & BTS Asok

  • Oleaf Organics at 115 Racquet Club Sukhumvit 49

  • Radiance Wholefood at Sukhumvit Soi 22

  • LINE Shop: Story Seoul

Is Soul Story Skincare products sold in other countries?

Yes, we are available in:

  • Korea at  and

  • Vietnam at Ma Belle Box in  Ho Chi Minch City, Shop of Zo in Hanoi, Irene's Little Corner in Ho Chi Minh City and Facebook Page: Story Seoul VN

  • Singapore, we are approved and will be launching in January 2017.  Stay tuned for more details.


Is my email shared with any third parties?

​Never. We do not share or sell any email address you provide us with. You can be assured that your data is kept private.

Where do you ship?

We ship anywhere in Thailand and worldwide.

How much is the shipping cost within Thailand?

We are pleased to offer free shipping for all orders THB 1000 and over. Orders below THB 1000 ship at THB 60 per order.


When will I receive my order after making the payment?

All orders in Thailand will be delivered in 1 - 3 business days as long as they are placed and proof of payment are made before 16:00 (4:00 PM) Bangkok time.

Can I change my order?

You may change your order only if you have not provided payment. Please email us at if you would like to change your order. Since orders are processed immediately after payment changes cannot be made after payment.

How do I return or change any item?

We will only do an exchange if you received the wrong order or the product was damaged. We do not issue refunds.


How long will it take to receive an international order?

Depending on your country of residence, it will take 5 to 20 business days.


Who is responsible for custom and import duty charges?

Your items may be subject to custom fees and import duties charged by your country of residence. You are responsible for covering these charges.


What forms of payment do you accept?

Paysbuy is available only in Thailand. Bank transfers and PayPal are available in Thailand and internationally.


Can I place my order over the phone?

Yes, but you will get a quicker response to your order if you message us at, @LINE: @storyseoul or via Facebook Messenger on Story Seoul’s fan page.

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