Shopping Questions

Frequently Asked Questions

Shipping & Shopping Related


What is the best way to contact you?
You can contact Soul Story Skincare by phone at email at  or Facebook Messenger at Soul Story Seoul or Vietnam Facebook at Soul Story VN.

​We will respond to your message within 24 hours. 

Is my email shared with any third parties?

​Never. We do not share or sell any email address you provide us with. You can be assured that your data is kept private.

Where do you ship?

We ship anywhere in Korea, Singapore, Vietnam, and Thailand, and worldwide.

When will I receive my order after making the payment?

All orders in Korea, Singapore, Vietnam and  Thailand will be delivered in 1 - 3 business days as long as they are placed and proof of payment are made before 16:00 (4:00 PM) GMT.

Can I change my order?

You may change your order only if you have not provided payment. Please email us at if you would like to change your order. Since orders are processed immediately after payment changes cannot be made after payment.

How do I return or change any item?

We will only do an exchange if you received the wrong order or the product was damaged. We do not issue refunds.


How long will it take to receive an international order?

Depending on your country of residence, it will take 5 to 20 business days.


Who is responsible for custom and import duty charges?

Your items may be subject to custom fees and import duties charged by your country of residence. You are responsible for covering these charges.


Can I place my order over the phone?

Yes, but you will get a quicker response to your order online at , by email at or , or via Facebook Messenger on Soul Story Seoul and Soul Story VNs fan pages.

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